Privacy policy

PRIVACY POLICY
Last Updated: April 2026

When you shop with us, we collect some information. This page explains what we collect, why we collect it, and how we keep it safe.

WHAT INFORMATION WE COLLECT

When you create an account or place an order, we collect your name, email, and phone number. We also collect your delivery address and order history (what you bought, which sizes and colors). Your payment information is processed securely through Paystack. We don't store your full card details - Paystack handles that.

When you browse our website, we collect information about your device type, browser type, and IP address. We track which pages you visit, how long you stay on them, and which links you click. This helps us understand how people use our site.

When you contact us through email, WhatsApp, or our contact form, we keep records of your messages and our conversations. This helps us provide better customer service.

If you use our style quiz, we keep your answers and your style preferences so we can recommend products that match what you're looking for.

HOW WE USE YOUR INFORMATION

We use your information to process your orders. This means confirming what you ordered, arranging delivery, sending you tracking information, and handling returns or refunds.

We use browsing data to improve our service. We look at how you use the site to understand what's working and what isn't. This helps us fix problems and make the website faster and easier to use.

We use your contact information to stay in touch. We send order updates and delivery confirmations. If you signed up for marketing emails, we send you information about new collections and special offers. If you signed up for SMS or WhatsApp, we send messages about launches and sales.

If you took our style quiz, we use your answers to recommend sets you might like based on your style preferences.

We use your information to prevent fraud. We check for unusual activity to keep your account safe and protect your payment information.

WHO WE SHARE YOUR INFORMATION WITH

We don't sell your information to anyone. We do share it with companies that help us run our business. Paystack handles our payments and keeps your payment information secure. Our courier partners (DHL and local couriers) need your delivery address to get your orders to you. Our email service provider sends marketing emails if you signed up. Our customer service platform helps us respond to your questions quickly. All these companies are required to keep your information private and secure.

KEEPING YOUR INFORMATION SAFE

We use SSL encryption to protect the data you send to our website. You'll see a padlock icon in your browser when the connection is secure. Our servers have firewalls and other protections to prevent unauthorized access. Only authorized employees can access personal information, and they're trained to keep it confidential. We can't guarantee 100% security because no company can, but we take data protection seriously and work to keep everything as safe as possible.

YOUR RIGHTS

If you're on our email list, you can unsubscribe anytime. Just click the "unsubscribe" link at the bottom of any marketing email. We'll stop sending promotional messages, but we'll still send important updates about your orders.

If you've signed up for SMS or WhatsApp messages, you can opt out anytime by replying "STOP" to any message.

You have the right to ask for a copy of all the personal information we have about you, or to ask us to delete it. Email hello@loungeinoge.com to make this request.

Most browsers let you control cookies. You can change your browser settings to refuse cookies or be notified when they're being set. Some parts of the website might not work properly if you disable cookies, but you have the choice.

CHILDREN

Our website is not designed for people under 18 years old. We don't knowingly collect information from anyone under 18. If we find out that we have accidentally collected information from a minor, we'll delete it immediately. If you're a parent and believe your child has provided information to us, please contact us at hello@loungeinoge.com.

HOW LONG WE KEEP YOUR INFORMATION

We keep payment and order records for six years because Nigerian tax law requires it. This protects both you and us in case there are questions about a transaction later.

We keep your account information as long as your account is active. If you want to delete your account and all associated information, you can ask us anytime by emailing hello@loungeinoge.com.

For people on our email list, we keep their email addresses until they unsubscribe. Once you unsubscribe, we remove your email from our marketing list.

When we no longer need information for any reason, we securely delete it or anonymize it so it can't be connected back to you.

WHEN WE HAVE TO SHARE INFORMATION

Sometimes we're required by law to share your information. This might happen if we receive a court order or if the government makes a legal request. We'll tell you about this if it happens, unless the law prevents us from doing so.

THIRD-PARTY WEBSITES

Our website has links to other websites like Instagram, TikTok, and other social media platforms. We're not responsible for how those websites handle your information. Each website has its own privacy policy, so read theirs before you share information with them.

CHANGES TO THIS POLICY

We might update this privacy policy from time to time as our business changes or to comply with new laws. When we make changes, we'll update the "Last Updated" date at the top of this page. If we make significant changes to how we use your information, we'll email you to let you know.

GET IN TOUCH

If you have questions about how we handle your privacy, you can contact us. Send an email to hello@loungeinoge.com, or use WhatsApp through our website. We're available Monday through Saturday from 9 AM to 6 PM WAT, and we respond to privacy inquiries within 2 business hours.